Support options

Visit our Support Forum for all your support needs. Sample topics from the News section and FAQ are shown below.

You can download the latest patches and give feedback on your experiences. You can also see the questions and answers from other users too.

The Forum allows anyone to browse and read messages already posted. However, you will need to register before you yourself can add or reply. The registration process is very simple and allows instant access.

We look forward to seeing your posts !

Online Help Manual

For immediate help with File Notes Organizer 3, please see our Online Help section. This is the regularly updated web version of the windows help file that you may have downloaded with FNO³. Get the windows help file, or the PDF version here.

Get in Touch

For a personal response to your query, please use our 'Get in Touch' Form.

FNO 3.5 Full Release Version 3.5.1.4    1st December 2005 Posted on: Dec. 01 2005,11:39 by jearle This is the new FNO3.5 full release. Link to Download Application: Windows 98, Me, 2000 and Windows XP (16.7M) If you have had a trial version of FNO3.x before then this download will reset your 30-day trial license, allowing another 30 days to try out FNO3 Existing Users: If you are an existing user and using Windows 2000 or Windows XP then you do NOT need to uninstall your existing version.  This new 3.5 release will update the existing 3.4 version currently installed. If you are using Windows 98 or Windows Me then you must uninstall FNO3.x and reboot Windows before installing FNO3.5. Uninstalling will not remove your settings or notes. IMPORTANT:  If you have installed the "file detection service" with your current version of FNO3, then its vital that you say "No" to uninstalling the file detection service when prompted.  Otherwise, you will need to reboot after you uninstall file detection, select Custom when you install FNO 3.5, reboot after you install, and then reset your file detection options. New Features 1. The latest Outside-in v8.0.1 Document Viewers are now included.   2. A number of bug fixes and improvements to current features are included. 3. A new video playing component is included.  This was included in the 3.4 maintenance release. See New Features and Product Information for more information concerning recent changes and product history. (0) comments [ View Post | Print Article | Read more news... ]

License - Home Network When Is Network License Required Posted on: Feb. 21 2005,07:05 by jadjei QUOTE Does the single license allow me to install File notes on both my laptop and desktop computer...? Yes.  Your license covers your FNO use for home, laptop and work computer.  If you use it on any two network computers, even your home network, you will trip our Network License sensor.  If you do, you must purchased and installed our Home Network User upgrade [available only for users who have previously purchased a stand alone FNOPro license]. Use this link: Home Network Add-On (1) comments [ View Post | Print Article | Read more news... ]

Support Forum Topics Posted on: Jan. 17 2005,14:47 by jadjei We've shuffled things around a little on the forum to try and better arrange some of the sections. We hope you're able to find all your posts OK. Please send us any suggestions you have, or say if you have any strong objections. If you have a particularly useful tip or way you work with FNO that you'd like to share, please add it to the tips section. We'll be picking the best bits from here to go in our newsletter. Thanks (0) comments [ View Post | Print Article | Read more news... ]

Enable Auto-Detect FNO Icon Does Not Appear In Tray Posted on: Sep. 13 2004,13:43 by jadjei After installing File Notes Organizer, if you find that your File Detection Service is not working (no FNO Dice icon in your system tray), this probably occurred because you chose the Typical Installation option rather then Custom Installation. To correct this problem, you will need to uninstall FNO using your Control Panel "Add Remove Programs" utility.  Then reinstall FNO, choosing the CUSTOM Installation [not TYPICAL Installation] option.  Then, after your restart FNO, right click on the FNO Dice Icon in your tray and tell FNO what folders and file types you want to Auto Detect. File Detection Services was removed from the Typical Installation routine when conflicts with AutoCAD 2005,  PerfectDisk and some versions of Photoshop CS were reported.   FNO will not automatically detect until you tell it what folders and what file types you want it to monitor. Just right click on Dice Icon in the tray and then select check boxes to tell it to monitor Opened and/or Saved files and then tell it what folders and file types. (1) comments [ View Post | Print Article | Read more news... ]

Download the whole support forum Posted on: Sep. 03 2004,01:34 by jadjei We've made all past topics in this support forum available as a .fno collection. Meaning you can use fno filtering and searching to find all your comments, or quickly find all your favourite contributors topics. Get it here... Support Forum download page (0) comments [ View Post | Print Article | Read more news... ]

Lost License Posted on: Aug. 10 2004,14:54 by jadjei License Replacement     If you've lost your license file, please use Get In Touch to request a new copy.  Please provide the name [Company & Person] and the email address you used for purchase if possible. (0) comments [ View Post | Print Article | Read more news... ]